Customer Care & Policies
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We offer free domestic shipping on orders over $500. Orders under $500 are charged a flat rate of $25, with accessory items typically shipping for less. All shipments are insured through ParcelPro and require a direct signature upon delivery. We do not ship to PO Boxes, and customers are responsible for shipping charges on any undeliverable or bounced packages.
If an item is in stock it will ship immediately. Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise requested via email.
If a package is returned to us after multiple delivery attempts, the original purchaser will be contacted and is responsible for reshipping fees (starting at $25).
We ship internationally on most items. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. The recipient is responsible for these Import Fees. If you refuse an international shipment, you will be responsible for the original shipping cost, any Import Fees, and the return shipping—these charges will be deducted from your merchandise refund.
For questions, feel free to contact us.
Return Policy
We offer store credit within 7 days of receiving your purchases, no refunds. All returns require approval and must be in original condition with packaging.
Custom, personalized, engraved, resized, and final sale items—including rings with custom sizes, initials, or birthstones—cannot be returned or exchanged. Rings ordered online are considered special orders and may be subject to a 15% restocking fee if canceled or exchanged.
Store credits can be used on Carbon House or toward a customized version of an online item, but not for Revamp or Bridal projects. Gift Cards and accessory items are final sale. We provide a Return Label to ensure your jewelry is properly insured. Items showing wear or damage will not be accepted and will be returned at your expense.